Refund & Return Policy
Last Updated:
June 2026
At Bibhatsu, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns under the following conditions:
- The return request must be raised within 7 days of delivery.
- The product must be unused, unwashed, and in its original condition.
- Original tags, packaging, and invoice must be available.
- Products showing signs of use, damage, alteration, or washing will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Products purchased during clearance or special sale events.
- Customized or made-to-order products.
- Products damaged due to misuse by the customer.
Damaged or Incorrect Product
If you receive:
- A damaged product
- A defective product
- A wrong item
Please contact us within 48 hours of delivery with:
- Order Number
- Product Images
- Unboxing Video (if available)
Email: support@bibhatsu.com
WhatsApp: +91 6377196286
Our team will review the request and arrange a replacement or refund if approved.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method.
- COD order refunds will be processed via Bank Transfer or UPI.
Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability)
- Defective products
- Incorrect product received
Exchange requests must be raised within 7 days of delivery.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
Shipping Charges
- Original shipping charges are non-refundable.
- Return shipping charges may be applicable unless the return is due to our error.
Contact Us
For any return, refund, or exchange-related queries:
Bibhatsu Apparel
📧 Email: support@bibhatsu.com