At Bibhatsu Fashion, we value your trust and want you to be fully satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.
📦 Return Policy
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We have a 7-day return window, which means you can request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be:
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Unused and unwashed
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In the same condition you received it
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With original tags and packaging
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Accompanied by proof of purchase (invoice/order ID)
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⚠️ Items sent back without first requesting a return will not be accepted.
🔄 Exchange Policy
We do not offer refunds, but we do provide exchanges under the following conditions:
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Exchange is allowed only for size or product change.
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Exchange request must be made within 7 days of delivery.
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A ₹199 exchange fee applies (covers reverse pickup & re-shipping).
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The product must be unused, unwashed, and with original tags & packaging.
🚫 Non-returnable / Non-exchangeable Items
Certain items cannot be returned or exchanged, including:
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Sale/discounted items
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Gift cards
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Customized or personalized products
🛠 Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged
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You receive the wrong item
We will evaluate the issue and arrange a replacement if eligible.
🌍 International Orders
Currently, returns and exchanges are only applicable for orders within India.
📞 How to Request a Return or Exchange
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Contact us at support@bibhatsu.com or WhatsApp: +91 73001 54563 within 7 days of delivery.
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If approved, we’ll provide the return/exchange instructions and pickup details.
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Once we receive the product, we’ll process your exchange as per policy.
